Privacy Policy

Major Homes Ltd. ("Major Homes," "we," "us," or "our") is a custom home builder based at 4815 Eldorado Mews, Vancouver, BC V5R 0B2. You can reach us at (604) 781-1404.

This Privacy Policy explains what personal information we collect through majorhomes.ca, how we use it, and the choices you have. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

When you submit a project enquiry through our contact form, we collect the name, email address, phone number, project type, and message you provide. We do not require accounts to browse the site.

When you visit majorhomes.ca, our hosting provider records standard server logs (IP address, browser type, referring URL, timestamps) for security and diagnostic purposes. We do not run advertising trackers and the site does not place any analytics cookies.

We use the contact details you submit to respond to your enquiry, schedule a consultation, and follow up about your project. We do not sell, rent, or trade your personal information to third parties for marketing.

If you ask us for written estimates, references, or design materials, we may share your contact information with subtrades or design partners directly involved in your project, only to the extent needed to deliver what you asked for.

We use a small number of service providers to operate the site and process enquiries: Vercel for hosting and content delivery, Google Fonts for typography, and a customer relationship management platform (HighLevel / GoHighLevel) for routing and storing the contact form submissions you send us.

These providers process information on our behalf under their own security and privacy commitments. We do not authorize them to use your information for their own purposes.

We keep contact form submissions and project correspondence for as long as is necessary to respond to your enquiry and, if you become a client, for the duration of the project plus the periods required by tax, warranty, and limitations legislation in British Columbia.

If you tell us you no longer want to be contacted and we have no active obligation tied to your information, we will delete or anonymize it within a reasonable time.

You can ask us to confirm what personal information we hold about you, correct it, or delete it. Send a written request to the email or phone number above and we will respond within 30 days.

You can also opt out of any future correspondence at any time by replying to a message from us, calling our office, or emailing privacy@majorhomesltd.com.

We use TLS encryption for every page on majorhomes.ca and for the form submission endpoint. Access to enquiry data is limited to staff who need it to respond. We review our practices regularly and update them as our tools change.

majorhomes.ca is not directed to children under 13, and we do not knowingly collect personal information from them.

We may update this Privacy Policy from time to time as our practices evolve or as required by law. The “Last updated” date at the top reflects the latest revision. Material changes will be highlighted on the site.

If you have questions about this Privacy Policy or how we handle your information, please contact us at (604) 781-1404 or visit our contact page.